Terms and Conditions

Terms and Conditions

Overview

Welcome to our website at https://www.chesterhotel.co.ke. Chester Hotel mainly uses this website to provide existing and potential customers with the information contained on this website and/or pages, which comprise the website (“Website”). We also use the Website to advertise and sell products and services to its existing and potential customers, subject to these website terms and conditions (“Website Terms”). Please read these Website Terms carefully and should you have enquiries, please email us at info@chesterhotels.co.ke

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Online Privacy Policy govern your use of this Website.

  1. Acceptance

These website terms and conditions (“Website Terms”) apply to your use of the Chester Hotel website at https://www.chesterhotel.co.ke (the “Website”).

These Website Terms apply to your use of the Website and it is imperative that you read these Website Terms carefully to ensure that you have a full understanding of how these Website Terms apply. We also recommend that you print these Website Terms and keep a copy of same in your possession for future reference or personal use.

You acknowledge that in by accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you are not in agreement with the Website Terms, please immediately discontinue your usage of this Website, failing which your continued use will automatically bind you to these Website Terms.

Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you are not in agreement with the Website Terms, please discontinue usage of this website.

  1. Accuracy of Content of the Website

Chester Hotel has taken all reasonable steps to ensure that each product or service described or depicted on this website and any other information (such as pricing) displayed on the website is current, complete and accurate. However, content and system errors may occur. For this reason, the information displayed on our website is provided without any guarantees, conditions or warranty as to its accuracy. Some descriptions or photographs of products and services and packaging may be of a generic nature and not specific to the particular product you wish to buy.

We have taken all reasonable steps to ensure that each product described or depicted on this Website (“products and services”) and any other information displayed on this Website (“Product Information”) is current, complete and accurate. Notwithstanding Our endeavors, you accept that content errors may occur as some descriptions or photographs of the products and services or packaging thereof may be of a generic nature and not specific to the particular Product you wish to buy.

You agree that you will notify us of all inaccurate, incomplete or outdated content and you acknowledge that We disclaim all representations and warranties, express or implied, that any Product Information is accurate, complete or up-to-date. You also agree that that We will not be liable for any loss, damage, costs or expenses arising from your reliance on any product or service Information provided on the Website. Notwithstanding this, we also disclaim any representation or warranty that the Product Information displayed in or on this Website does not infringe the rights of any third party.

If you are uncertain about information on any Product or Product Information which is advertised on this Website, please send an email to info@chesterhotel.co.ke and we will gladly assist you. We also confirm that We will take all reasonable steps to resolve your query and provide you with a response within 2 working days from the date that you lodged the query.

If you are uncertain about information on a product advertised on this website, please send an email to info@chesterhotel.co.ke and we will gladly assist you. All queries will be responded to within 2 working days.

  1. Website Registration

As an unregistered user you will be able to browse the products and services displayed on the website. All unregistered users will be able to use the Website to browse but can’t purchase the products and services. Only registered users can purchase the products and services will have full use or enjoyment of this Website.

The Website registration process requires you to complete or fill in a short form which will enable you to create your login details (“Login Credentials”). Further note that You will not be able to have full use or enjoyment of the Website until you complete the registration process. Your Login Credentials will be required every time you log in to or make use of the Website as a registered user.

All users will be responsible for maintaining the confidentiality of their password or account, including any activities that occur under your account. It is for this reason that We will not be liable to you or any other person for any loss or damage which may arise as a result of your failure to protect your password or account. You hereby indemnify and hold Us harmless against all costs, claims, losses or damages which may arise therefrom.

Registration requires filling in a short form which will create login details. Password/Account Security. Consumers are responsible for maintaining the confidentiality of their password or account and any activities that occur under your account. Chester Hotel shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

  1. Feedback

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Chester Hotel or any of its group companies.

  1. Your Personal Information

The Website Terms supplement (and are in addition to) the terms of our Privacy Policy. Our Privacy Policy explains what personal information We collect about you when you use the Website, and you can view our Privacy Policy online at https://www.chesterhotel.co.ke/privacy-policy. Please note that when you agree to these Website Terms you will be deemed also to have read, understood and agreed to our Privacy Policy in its entirety.

  1. Pricing

We will take all reasonable efforts to ensure that prices reflected on the Website are accurate. You confirm that We may amend Our prices from time to time without prior notice and for any reason whatsoever. We reserve the right not to honour any incorrect offers represented on the Website made by genuine human or system error. You agree that all prices will be quoted in American Dollars ($). Special promotions may be limited to separate offer conditions and stipulations.

  1. Payment

All purchases are made via payment gateways that employ SSL encryption. Your information is not retained throughout this process and these payment gateways are safe and secure for using all credit card and debit card kinds in many countries.

For the avoidance of doubt, you agree that you will pay the for the Products and services on the Chester Hotel Website using the available payment methods and warrant that you will make payment before you physically or digitally receiving your order via the chosen delivery method or for digital product downloads. By submitting your order, you warrant that you are authorised to make payment for the Products and services and that there are sufficient funds available to pay for the order.

  1. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You acknowledge and agree that Chester Hotel does not operate, own or control any payment provider used by Chester Hotel. Your payment provider agreement governs your use of your mobile wallet, credit or debit card and you should refer to that agreement and not to these Terms to determine your rights and liabilities. Your use of any such payment provider is subject to the terms and conditions and privacy policies of that payment provider. You also agree to immediately notify the payment provider of any change in your billing address (or other information) for the mobile wallet, credit or debit card account you use for payment.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  1. Copyright and Intellectual Property Rights

Copyright and all intellectual property rights in all materials, texts, drawings, graphics, logos, icons and any data made available on this Website (collectively “the Materials”) are exclusively owned by Us (or Our content suppliers) and acknowledge that Our rights are protected by international intellectual property laws.
You accept that all licenses granted in terms of these Website Terms are provided to you on a non-exclusive and non-transferable basis. You also accept that these licenses are solely to you to enable you to have full use and enjoyment of the Website. Notwithstanding this, you agree that We may terminate or cancel all licenses at any time without prior notice and for reason any reason whatsoever. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, broadcast or other circulation or exploitation of such Materials or any component thereof will constitute an infringement of such copyright and other intellectual property rights.
You may only use the Materials or any component thereof for your information purposes or for the purposes of ordering products and services from Us. The trademarks, names, logos and service marks (collectively “Trademarks”) displayed on this Website are Our registered and unregistered Trademarks. Nothing contained on this Website should be construed as granting any license or right to use any Trademark without Our prior written approval or permission.
It is for this reason that you agree to indemnify and hold Us harmless against any liability for any loss or damage from your non-compliance with any applicable laws.

  1. Links to other websites

External links (“External Links”) are provided for your convenience, but they are beyond Our control and it is on this basis that We make no warranties or representations in relation to their content, source or any risk for loss or damage which you may incur through linking to other external websites.
Use or reliance on any External Links provided is at your own risk and We accept no liability in respect of such use. When visiting External Links you must refer to the external terms and conditions of use or alternatively, enquire with Us if any External Links have specific requirements. You may not link External Links to this Website or any content displayed thereon without Our express prior written approval or permission.

  1. Use of Website

Only you and Us will be entitled to enforce these Website Terms. No third party will be entitled to enforce any of these Website Terms. We may in Our sole discretion at any time suspend or terminate the operation of the Website or your use thereof without prior notice and without any reason whatsoever.
You accept that We will not be liable for any loss or damage arising from your use of any of the Product Information provided on this Website. We acknowledge that We have taken necessary steps or measures to ensure that this Website is free from viruses, worms, trojans or any other malicious content.
Notwithstanding this, you agree that you are required to use your best endeavours to ensure that you have the required measures and tools in place to enable you to make use of the Website and guard against transmission of any viruses, worms, trojans or malicious content. It is for this reason, that you indemnify and hold Us harmless against any liability for loss or damage arising from the transmission of viruses, worms, trojans and any other malicious content from the Website.

  1. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

  1. Entire Agreement

These Website Terms and our Privacy Policy, set out the entire agreement between you and Us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

  1. Cession and Assignment

You acknowledge that We will be entitled to cede, assign and delegate all or any of Our rights and obligations in terms of these terms. You also acknowledge that you will not be allowed to cede, assign or delegate all or any of your rights and obligations herein without Our prior written approval or permission.

  1. Severability

All provisions of these Website Terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these Website Terms which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, will, in such jurisdiction only and only to the extent that it is so unenforceable, be excluded from Our agreement and the remaining provisions of these Website Terms will remain in full force and effect.

  1. Force Majeure

Should We be prevented from fulfilling any of Our obligations to you as a result of any event of force majeure, then those obligations will be deemed to have been suspended to the extent that and for as long as We are prevented from fulfilling them and your corresponding obligations will be suspended to the corresponding event. In the event that such event continues for more than 14 days after it has first occurred then We will be entitled (but not obliged) to terminate all of Our rights and obligations in terms of or arising out of these Website Terms by giving you notice to that effect.
An event outside Our control means any event or circumstance whatsoever which is not within Our reasonable control including, but not limited to, vis major, casus fortuitus, any act of God, strike, theft, riots, explosion, insurrection or other similar disorder, war (whether declared or not) or military operations, the downtime of any external telecommunications line, power failure, international restrictions, any requirement or any international authority, any requirement of any government or other competent local authority, any court order, export control or shortage or transport facilities.

  1. Variation

We may periodically update or change the Website Terms, without notice. You should check the Website from time to time as your continued use of the Website will mean you accept any updated or revised Website Terms.

  1. Waiver

No change, waiver or discharge of these Website Terms will be valid unless such change, waiver or discharge is recorded in writing and signed by Us.

  1. Indulgence

No failure or delay by Us in exercising any right, power or privilege under these Website Terms will operate as a waiver thereof.

  1. Warranty of Authority

You warrant that you have the full power, authority and legal right to enter into or conclude these Website Terms.

  1. Risk and Title

You agree that you will bear all risk of loss or damage arising from your use of the Website and agree that all risk in the Products and services will transfer to you on delivery. You also agree that We own all Products and services or Product Information displayed on the Website and confirm that We will retain ownership of the Products and services until we receive your payment in full.

  1. Availability of Products and services

Products and services displayed on this Website are subject to their availability in store and on the Website at the time. From time to time, some Products and services may be out of stock or are unavailable and We may not be able to fulfil all or part of your order. If this happens, We will refund you the price paid for the Products and services impacted.

We may withdraw or suspend from sale any Product displayed on the Website, either temporarily or permanently, at any time. Therefore, We will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Product.

Where a Product which is the subject of an order has been withdrawn or suspended from sale and your payment for the Product has already been processed, then We will refund any money paid to you.

We reserve the right not to honor any incorrect offers represented on the Website made by genuine human or system error. Where your order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), We will reject that part of the order affected by the error. You will be refunded the value of that part of your Order affected by the error and We will fulfil the remainder of your order. If you are not satisfied with the partial fulfilment of your order, you can return your order to Us under the Returns Policy.

If your order is affected by a genuine error (including in a description, an image or a price), We reserve the right to cancel your order and refund any money paid to Us.